Returns
We want you to feel completely confident ordering your Proper Pillow. If something isn't right, returning it is simple.
100-Night Trial
Every Proper Pillow comes with a 100-Night Trial, so you can sleep on it properly at home.
If it's not the right fit, simply return it for a full refund.
Return Pillow Condition
Returned pillows must be in good condition and not damaged beyond normal use.
This simply means the pillow hasn't been torn, heavily soiled, or otherwise damaged.
Starting a Return
Simply contact us and we'll guide you through the return process.
Once your pillow is received and checked, your refund will be processed back to your original payment method.
Fair Use
The 100-Night Trial is designed to help customers find the right pillow. We reserve the right to limit or refuse returns where the policy is being misused.
Quick Note on Adjustment
If you're switching from a very different pillow height, your neck and shoulders may need a few nights to adapt. Give your body time to settle into the new support before deciding if it's right for you.
Frequently asked questions
To start a return, please email us or use our contact form (both can be found on our contact page) within 100 nights of your order. We will then arrange for a return label to be sent to you so that you can return your pillow to us.
We want you to properly try your pillow at home. If you’re not happy with it, you can return it within the first 100 nights for a full refund. There are no catches - we simply ask that the pillow is returned in good condition. Please see 'Our Guarantee' page which has more information.
The returned pillow must be in good condition and not damaged beyond normal use. This simply means the pillow hasn't been torn, heavily soiled, or otherwise damaged. We recommend using a pillow case to protect the pillow at all times, but especially during the trial.
Your 100-night trial begins from the day your pillow is delivered.
No, you don’t need to keep the original packaging. Just make sure the pillow is packaged securely so it’s protected on its way back to us.
Please note that our courier has parcel size limits. To check your package is suitable, add together the two shortest sides, multiply that number by two, then add the length. The total must be less than 245 cm, and the maximum parcel length allowed is 120 cm.
Return shipping costs within the UK are covered by ourselves.
Once your pillow is received by us and checked, your refund will be processed back to your original payment method. Refunds will be processed within 7 days after receiving the returned item - although we will aim to process it sooner if possible.
For items purchased as part of a discounted bundle, the refund amount will reflect the discounted price paid for that item within the bundle.
No. Every pillow we send out is brand new and unused. Returned pillows are never resold to other customers. We look to donate returned pillows to charity to reduce waste.